Yesterday I (Michelle Robinette) wrote Whooo's Reading concerning the issues with response time and the overall slow issues associated with the site. They responded in less than 24 hours with the answer we wanted to hear... they are aware and they have a plan. Feel free to copy their response to your blog as a way of letting parents know that the issue is soon to be resolved.
Their Response is in blue below.
Thank you so much for reaching out and for your kind words about our program! We are currently working on optimizing our servers and improving the speed of our site. It should be improving over the next week or two. You are right about us being hit pretty hard by a higher than expected number of new teacher sign ups and returning users. We had 5,000 teachers sign up just last month! We also made some changes and introduced several new features over the summer. We are still optimizing those changes to make them work more efficiently.
You will notice an improvement in loading time soon. Thank you for your patience, and please thank you parents as well. We are a small start-up organization of only 16 employees, and we are working very hard to keep things running smoothly.
All the best to you and your students this year!
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